UOWD6065 - Technical Support Engineer

Business Unit: Administration
Job Family: Corporate Services
Department: Information Technology and Telecommunication Services
Contract Type: Limited Contract Full Time
Location: Dubai
Position Profile:

UOWD is currently seeking applications to fill the position of Technical Support Engineer.

As part of the Information Technology & Telecommunication Services Department, the Technical Support Engineer will act as first point of contact and will lead the IT support services by providing exceptional end-user technology and friendly, reliable technical support to both staff and students. The position supports UOWD computer systems, monitor IT service delivery, provide first level technical support, resolve technical problems and provide functional direction for staff, faculty and students.

The position holder will be responsible for maintaining UOWD profile among the top tier UAE academic institutes, this position will also contribute to decisions concerning the future development of UOWD IT systems as well as work with colleagues in other departments of UOW such as IMTS on collaborative tasks which includes troubleshooting and other initiatives under direction of ITTS Manager.

To learn more about the position, click Here

Essential Criteria:
  • Bachelors in Computer Science/Engineering, or equivalent 
  • 3 years of IT service and IT support delivery industry
  • Excellent English communication skills
  • Extensive experience working with Microsoft Windows and Linux operating systems; experience with troubleshooting hardware and operating system.
  • Must have demonstrated experience in setting up, deploying and configuring networked workstations and should showcase the ability to identify system error and work within a team environment.
  • Must have the ability and motivation to learn new technologies quickly with minimal support and guidance. Also requires effective communication skills to interact professionally with a diverse group of faculty, students and staff ensuring ability to work productively in teams; good problem solving abilities.
Desirable Criteria:
  • Proficient in desktop applications such as, Microsoft Application, Graphics/Publishing Application, System Browser, Text Editor and other desktop tools. 
  • Understands open systems (e.g. RH Fedora, RH Linux, RH Enterprise, NetBSD, OpenBSD), Windows operating systems and web servers such as Apache and IIS.
  • Sound knowledge on virtualization technologies, client server based applications, telecommunication services, wireless network, point to point networks and LAN/WAN protocols, printing services, ftp, backup system and basic IT security administration.
  • Proficient in various databases such as SQL servers, Filemaker and Oracle.
  • Good understanding of Windows File Server and Cloud storages e.g. Box, OneDrive, Google Drive
Remuneration + Benefits:

The successful candidates will receive a remuneration package which includes an attractive tax free salary ranging from AED 114,000 - AED 132,000 per annum, five weeks of paid leave per year, annual air ticket, private medical insurance for self and eligible dependents, life & disability policy, professional development assistance, education allowance for up to 3 eligible children, professional development and fee waiver for self and dependents looking to pursue higher studies.

To Apply:

All interested applicants are requested to apply before the closing date. Review of applications will begin after the closing date and continue until the position is filled. Applications need to address the criteria specified in the position description. Review of applications will begin after the closing date and continue until the position is filled.

Closing Date: 31st January 2018

Note: you will be required to attach the following:
1. Resume / CV