UOWD6959 - Customer Service Advisor

Business Unit: Administration
Job Family: Marketing & Student Recruitment
Department: Student Recruitment
Contract Type: Permanent Full Time
Location: Dubai
Position Profile:

UOWD is seeking a highly motivated Customer Service Advisor who will work as part of the Marketing and Student Recruitment team. 

This position will contribute to new student enrollments by assessing potential applicants (leads) and determining their eligibility to apply and enroll in various Academic Programs at University of Wollongong in Dubai. The position holder will provide a professional, informed and engaging call experience to outbound and inbound calls to prospective students.  Through the application of professional sales and consultation techniques, this position will convert leads to qualified leads by pre-screening the candidates and engaging with potential students and parents.

Position Description:

To apply for this position you will need to address the selection criteria as part of your application, which can be viewed here

To be successful in this role, you must have strong customer service skills with prior experience of working in a call centre environment. To serve your customers better, you should have excellent communication skills in English Language, knowledge of a second language will be an added advantage.

Essential & Desirable Criteria:

Essential Criteria
• Customer service experience in a call center environment
• Experience in consultative sales techniques. 
• Excellent written and spoken English communication skills
• Attention to details and high level of accuracy
• Understanding of sales principles.
• Experience with CRM platforms.

Desirable Criteria
• Bachelor degree in business, marketing or relevant field
• Proficient in one or more of these languages: Arabic, Russian, Persian, French, Chinese, Spanish
• Experience in similar role in the higher education industry

Remuneration & Benefits:

The successful candidates will receive a remuneration package which includes an attractive tax free salary ranging from AED 96, 000 - AED 108,000 per annum, five weeks of paid leave per year, annual air ticket, private medical insurance for self and eligible dependents, life & disability policy, professional development assistance, education allowance for up to 3 eligible children, professional development and fee waiver for self and dependents looking to pursue higher studies.

To Apply & Closing date:

Closing Date: 25 June 2019

All interested applicants are requested to apply before the closing date. Review of applications will begin after the closing date and continue until the position is filled.

Note: you will be required to attach the following:
1. Resume / CV